Refund
Policy

1. Our Commitment

At American Titan Electric LLC, we are committed to exceptional service and complete customer satisfaction. If you are not satisfied with our work, we want to make it right.

2. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee. If not satisfied with workmanship quality, we will return to correct issues at no charge or provide an appropriate refund.

3. Eligible Refund Situations

• Workmanship Issues: Work not meeting industry standards
• Service Not Completed: Services paid but not delivered
• Billing Errors: Overcharges or incorrect billing
• Cancellation: With adequate notice before service

4. Non-Refundable Items

• Diagnostic fees where work was declined
• Emergency service fees
• Permit fees once submitted
• Custom materials purchased for your project
• Services completed satisfactorily

5. Refund Process

Contact us within 30 days of service, describe the issue with photos if applicable, and we will schedule a review. Approved refunds are processed within 7-10 business days.

6. Cancellation Policy

• 48+ hours before: Full deposit refund
• 24-48 hours before: 50% deposit refund
• Less than 24 hours: No refund

7. Contact Us

For refund requests or questions: